Front Desk Receptionist - Customer Service & Administrative Excellence

Join PT. URBAN PADEL INDONESIA as a Front Desk Receptionist and become the welcoming face of our dynamic sports and hospitality facility in Tangerang Selatan, Banten. This role is perfect for detail-oriented professionals who thrive in fast-paced environments. As a Front Desk Receptionist, you will be the first point of contact for our guests, ensuring a seamless and enjoyable experience from check-in to check-out. Our facility is a vibrant hub for padel enthusiasts and sports lovers, offering top-notch amenities and services.

In this role, you will handle a variety of administrative tasks, including managing reservations, processing payments, and coordinating with our team to ensure smooth operations. You will also be responsible for maintaining a welcoming and professional atmosphere, addressing guest inquiries, and resolving any issues that may arise. This is a fantastic opportunity to join a growing company and be part of a team that values excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage check-in and check-out processes efficiently, including handling payments and issuing receipts.
• Process reservations and bookings, both in-person and over the phone, ensuring accurate and timely confirmations.
• Maintain and update the reservation system, including handling cancellations and no-shows.
• Coordinate with the operations team to ensure smooth daily operations and address any guest concerns promptly.
• Assist with administrative tasks such as filing, data entry, and maintaining records.
• Promote our facility and services to guests, highlighting our amenities and special offers.
• Ensure the front desk area is clean, organized, and welcoming at all times.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in front desk or receptionist roles, preferably in the hospitality or sports industry.
• Proficient in using reservation and booking software such as PMS (Property Management System) or similar tools.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong attention to detail and the ability to work accurately and efficiently under pressure.
• Familiarity with basic administrative tasks and office procedures.
• Ability to work well in a team and provide excellent customer service.
• Fluency in both English and Indonesian languages is a plus.
• Valid ID and clean criminal record.

🛠️ Keahlian

Lowongan Terkait